Refund Policy

DrawPicker credits come in one-time credit packages, arrive on your account as soon as Dodo Payments confirms the order, and never expire. Because they are digital goods consumed the moment a draw runs, refunds are limited to the cases below.

When is a refund granted?

• The same package was charged twice.
• A technical fault on our side stopped you from using the credits, and we could not put it right within a reasonable time.
• You bought a package, have not spent a single credit from it, and ask for the refund within 14 days of the purchase.

What cannot be refunded?

Credits that have already been spent on a draw. The winners were selected and the result page was produced, so the service has been delivered in full. A post pasted by mistake, or a package you changed your mind about after using part of it, does not qualify either. Requests for untouched packages older than 14 days are declined as well, unless consumer law in your country says otherwise.

How do you ask for one?

Email hello@drawpicker.com from the address registered on your account and include the order number from your purchase confirmation. A sentence on what went wrong helps us check faster, and we may ask for a screenshot before approving.

How and when is the money returned?

Approved refunds go back to the payment method used for the order, through Dodo Payments. Expect the amount to appear within 5 to 10 business days; the exact timing depends on your bank or card issuer, not on us.

Which version applies?

This policy forms part of the Terms of Service. The English text is binding, other languages are for information only, and the revision date shown above tells you when it was last changed. Questions: hello@drawpicker.com.